Legal Documentation & Compliance

1.1 Data Controller

The data controller responsible for personal data collected through this website and related service channels is BrightSoftwareCore, registered at ul. Floriańska 15, 31-019 Kraków, Poland. All inquiries regarding data processing should be directed to [email protected].

1.2 Data We Collect

When you submit a project inquiry form or engage our services, we collect the following categories of personal data: full name, business email address, phone number, company name, project description details, and any information voluntarily provided in correspondence. We do not collect payment card data directly — all financial transactions are processed through PCI-DSS compliant third-party processors.

1.3 Purpose of Processing

Personal data is processed exclusively for the following purposes: responding to project inquiries and providing technical proposals, executing contracted software engineering services, maintaining client communication throughout active engagements, fulfilling statutory tax and accounting obligations under Polish commercial law, and improving the quality of our digital service delivery.

1.4 Legal Basis (GDPR)

Our processing activities are grounded in the following legal bases under Regulation (EU) 2016/679: Article 6(1)(b) — performance of a contract or pre-contractual measures taken at your request; Article 6(1)(c) — compliance with a legal obligation; and Article 6(1)(f) — legitimate interests in maintaining accurate business records and preventing fraud.

1.5 Data Retention

Personal data submitted through contact forms is retained for a period of 24 months following the last meaningful interaction, after which it is securely anonymized or deleted. Project-related documentation is retained for 5 years in compliance with Polish accounting regulations. Data processed under consent may be withdrawn at any time by contacting our data protection officer.

1.6 Data Sharing & Third Parties

BrightSoftwareCore does not sell, rent, or trade personal information. Data may be shared with the following categories of processors only: cloud hosting providers operating within the European Economic Area, email delivery services used for transactional correspondence, and payment processors for invoicing purposes. All third-party processors are bound by Data Processing Agreements (DPAs) ensuring GDPR compliance.

1.7 International Transfers

All personal data is stored on servers located within the European Economic Area. Should any transfer outside the EEA become necessary, we will ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

1.8 Your Rights

Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing based on legitimate interests. To exercise any of these rights, contact [email protected]. You also have the right to lodge a complaint with the Polish supervisory authority (Urząd Ochrony Danych Osobowych).

2.1 Scope of Agreement

These Terms of Service govern all software engineering engagements, consulting services, and commercial transactions between BrightSoftwareCore (hereinafter "the Company") and its clients. Each project engagement is formalized through a signed Statement of Work (SOW) that references and incorporates these terms.

2.2 Project Engagement & Delivery

All project deliverables, timelines, and acceptance criteria are defined in the applicable Statement of Work. The Company commits to delivering services with professional diligence and technical competence consistent with enterprise industry standards. Clients are responsible for providing timely feedback, access to necessary systems, and material required for project completion within agreed timeframes.

2.3 Pricing & Payment

Unless otherwise specified in a signed SOW, all quoted prices are denominated in United States Dollars (USD). Invoices are issued upon project milestone completion or as specified in the SOW. Payment is due within 14 calendar days of invoice date. Late payments incur a statutory interest rate of 8% per annum as permitted under Polish commercial law. All prices are exclusive of applicable VAT unless explicitly stated otherwise.

2.4 Intellectual Property

Upon complete settlement of all outstanding invoices for a given project engagement, BrightSoftwareCore irrevocably transfers all worldwide intellectual property rights in the client-specific software deliverables, source code, design files, and digital assets to the Client. The Company retains no residual rights, licenses, or claims over delivered work product post-transfer. Pre-existing background technologies, frameworks, and utility libraries used in development remain the property of BrightSoftwareCore and are licensed to the Client on a perpetual, royalty-free basis.

2.5 Confidentiality

Both parties agree to maintain strict confidentiality over proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or regulatory authority.

2.6 Limitation of Liability

BrightSoftwareCore's total aggregate liability under any single project engagement shall not exceed the total fees actually paid by the Client for that specific engagement. The Company shall not be liable for indirect, consequential, incidental, or speculative damages including but not limited to lost profits, data loss, or business interruption. This limitation does not apply to liability arising from gross negligence or willful misconduct.

2.7 Termination

Either party may terminate a project engagement with 30 days' written notice. In the event of termination, the Client shall pay for all work satisfactorily completed up to the date of termination, calculated on a proportional basis relative to the total project scope. All delivered work product and associated documentation shall be transferred to the Client upon settlement of outstanding invoices.

2.8 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Poland. Any disputes arising from or related to these terms shall be submitted to the competent courts of Kraków, Poland, unless the parties agree to alternative dispute resolution through mediation.

3.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They serve to recognize your browser, maintain session state, and improve your browsing experience. BrightSoftwareCore uses cookies sparingly and exclusively for functional purposes essential to site operation.

3.2 Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the website to function correctly. They enable core features such as session persistence, form state retention, and security token validation. Without these cookies, the website cannot operate as intended.

Preference Cookies: These cookies remember your choices (such as cookie consent acceptance) to provide a more personalized experience. They do not track your activity across other websites.

BrightSoftwareCore does not use advertising cookies, analytics tracking cookies, or any third-party cookies that profile user behavior for marketing purposes.

3.3 Cookie Consent

Upon your first visit, a cookie consent banner is displayed allowing you to accept or decline non-essential cookies. Your choice is stored in your browser's local storage and persisted for 12 months. You may modify your cookie preferences at any time by clearing your browser's local storage for this domain.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impair website functionality. Refer to your browser's help documentation for specific instructions on cookie management.

3.5 Changes to This Policy

BrightSoftwareCore reserves the right to update this Cookie Policy as necessary to reflect changes in technology or applicable regulations. The revision date at the top of this document indicates when the policy was last updated.

4.1 General Refund Terms

BrightSoftwareCore operates on a milestone-based payment model. Each project engagement is divided into clearly defined milestones as specified in the signed Statement of Work. Payments are due upon satisfactory completion of each milestone as mutually agreed between the Company and the Client.

4.2 Milestone Acceptance & Disputes

Upon delivery of a milestone deliverable, the Client has 5 business days to review and either accept the deliverable or submit a written objection specifying material deficiencies. If no objection is received within this period, the deliverable is deemed accepted. If a valid objection is raised, BrightSoftwareCore shall have 10 business days to remediate identified deficiencies at no additional cost.

4.3 Refund Eligibility

Refunds may be issued under the following circumstances: (a) the Company fails to deliver a contracted milestone within 30 days beyond the agreed deadline without justifiable cause; (b) delivered work product materially deviates from the specifications defined in the SOW and cannot be remediated within a reasonable timeframe; (c) the engagement is cancelled by the Company prior to delivery of any milestone. Refund amounts are calculated proportionally based on the value of undelivered milestones.

4.4 Non-Refundable Items

The following are not eligible for refund: (a) completed and accepted milestones; (b) work performed under Time & Materials (T&M) engagements; (c) consulting advisory hours already delivered; (d) third-party license fees or infrastructure costs incurred on behalf of the Client; (e) administrative setup and project initiation fees as specified in the SOW.

4.5 Refund Process

Refund requests must be submitted in writing to [email protected] within 30 days of the relevant milestone delivery date. The Company shall acknowledge receipt within 2 business days and provide a refund decision within 10 business days. Approved refunds are processed to the original payment method within 14 business days of approval.

4.6 Maintenance Retainer Refunds

Monthly maintenance and support retainer subscriptions may be cancelled with 30 days' written notice. A pro-rata refund for the unused portion of the current billing month will be issued if cancellation occurs mid-cycle. No refund is available for days already serviced within the current billing period.

4.7 Dispute Resolution

In the event of a refund dispute that cannot be resolved through direct negotiation, the parties agree to submit the matter to mediation administered by the Kraków Regional Mediation Center before initiating formal legal proceedings. The costs of mediation shall be shared equally between the parties.